Sunday, May 8, 2005

Bad Documentation on Compaq Products

I had been wondering why my old video camera's I.LINK (or Firewire or IEEE 1394, either one as they are identical) cable could not fit to my Compaq Presario R3000z port. I thought, "aah...o course it does not fit, the other end that goes to the camera is Female 4-pin, while another end that goes to PC has 6-pin. I getta buy a 4-pin to 4-pin cable then".

I rushed to BestBuy (which is the closest electronic superstore from my home) and found one made by Sony. Suprised with its higher-than-expected price, I asked a salesperson overthere whether there is another option. He told me to go to Cable & Networking aisle. Gotcha! I found one with 10 bucks less than the Sony one (it's $32 or something, forgot). The cable is 4-pin M to 4-pin M.

Getting back home, I opened the box and then tried to connect it to the laptop. Suprisingly I could not make it!. After checking the pins and the shape I then realize the cable's connector is slightly in difference shape than the the laptop'. Damn! I had wasted 35 bucks for useless cable.

I went to, but could not find anything related to this issue. I then went to google. After skipping some pages, I spot a page from documenting the laptop (forgot what's the title of the PDF file). But still could not figure out what kind of connector it requires.

I really am dissapointed to see a big company as HP misses this small-but-important thing. Their product documentation is bloody bad too. Hope they change that. I like their products (I have HP printer and later this R3000z). But the recent problem affects my rating of their quality to about below-average in term of documentation.

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